RETURNS & EXCHANGES

Returns

Return and refunds of a product is possible when all of the following conditions are met.

  • A customer received the wrong item by our mistake.
  • A customer received an item with a defect (each case is considered individually).
  • A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product.

If Joshua AM agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Joshua AM pays all costs (shipping, taxes).

Return are impossible if any of the following.

A customer has already worn or used a product.

  • It involves a customized product with engraving. 
  • It's a catsuit/bodysuit/latex (for hygiene reasons).
  • It's a custom size. Please, be especially vigilant when taking your personal measurements. And if you have any questions, we will be happy to assist you.

NOTE: If the customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.

Exchange

Exchange of a product is possible if.

  • A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
  • A customer has received an item in the wrong size or color by our mistake. In this case, Anoeses pays all costs (shipping, taxes).
  • A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.

After receiving a product, we check exploitation signs. Leather items can only be accepted for exchange if they are clean, have no signs of wearing or flaws. 

As soon as a product is received and checked for damage, we will we handle the exchange.

Exchange of a product is impossible if.

  • A customer received a correct order and then changed his/her mind.
  • A customer has already used or worn a product.
  • It involves customized orders, sizes, and a product with engraving.
  • If more than 7 days have passed since the receipt of the order.